The Guardian Weekend commissioned a series of portraits of people who work on the phone for a feature by Nicky Woolf. I shot the images over Christmas and it was just published last month. They asked for medium format, and film, which was nice, and the images looked really good in print. They haven't reproduced quite so well online but at least it means I can link to the article. Kaz (above) works on a phone-sex line from her home in Birmingham and Quentin (below) works for Great Guns, a tele-marketing company near Cambridge. I also photographed an NHS Direct nurse, a charity fund-raiser and a 999 operator. I'll put the set up on my website in due course.
I decided to light all the portraits so that I could isolate the subjects a bit when they surrounded by office clutter. Hopefully the images have a slightly posed feel because of this and that helps move them away from what could have looked more reportage than portrait, that and the square format. For most of the shots I used a Bowens mono-head with a brolly, but for the 999 operator I had less time and less space so I used a speedlight on the same stand with the same brolly. It's amazing how close to a studio light you can get with a speedlight. I think the secret is to use a radio trigger that's NOT TTL capable and set the flash output manually. That way you have to think about the speedlight like a studio flash and you can balance the light more accurately. Of course this works best when you can be close to your subject and so can the flash.
There was another shoot in the series but that was in India and for understandable reasons The Guardian got someone based there to do the job. Olivier Culmann shot a beautiful image of a call-centre technician in New Delhi that opened the piece. I was a little disappointed to miss out on the opening spread but I can see why his shot was chosen. It's also introduced me to his work, which is worth checking out, I especially like his "TV viewers" series.
Like a lot of the people who commented on the feature via the Guardian website I do get annoyed by cold-callers. Though I do quite like claiming to be my own greiving relative or an investigating officer from interpol or a hard-of-hearing conspiracy theorist.
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